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Lokad Call Center Calculator 1.0.1179.0 475 Views Staff Rating:  NOT RATED DOWNLOAD SCREENSHOT Click to Enlarge GENERAL INFO License: Freeware File Size: 1479 KB Homepage: Click Here STATUS Added: 08-26-2008 Downloads: 2 Rating: Not Rated Votes: 0 Rate Now Reviews: 0   Publishers Description: Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability. Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. Manually adjust staff levels when you know that events will impact your call center activity. No statistical or mathematical knowledge required. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself. Webmaster Tools: Link to this page: Add the following code to your web page to link to this page: (triple-click to select all) Add Rating system to your site: Follow this link to get the code that will allow your visitors to rate this product from your web site. Related Tags: call center forecasting scheduling volume erlang forecast optimization staffing staff workload capacity utilization Category Placement: Home > Business > Vertical Markets Other products by this publisher. 1. Cutting 3 1.23 2. Lokad Call Center Calculator 1.0.1179.0 3. Lokad Desktop Sales Forecasting 1.0 4. Lokad Desktop Workload Forecasting 1.0.0 5. Lokad Excel Sales Forecasting 1.0.0 6. Lokad Safety Stock Calculator 1.0.985.0 System Information: Install Support: Install and Uninstall OS Support: WinXP,Windows2000,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64 Requirements: Microsoft .NET Framework 2.0 Release Information: Release Date: 08/15/08 Release Status: Major Update Release Notes: ? COMMENTS (0) You must be a member to submit a review

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