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   Home > Lokad Call Center Calculator 1.0.1179.0 > Details 48,236 Products New product added 76 minutes ago
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 Lokad Call Center Calculator 1.0.1179.0 422 Views
Staff Rating: 
NOT RATED
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GENERAL INFO
License: Freeware
File Size: 1479 KB
Homepage: Click Here
STATUS
Added: 08-26-2008
Downloads: 2
Rating: Not Rated
Votes: 0 Rate Now
Reviews: 0
 
Publishers Description:
Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Bringing your call center at full capacity while maintaining the desired service levels is a cornerstone of your profitability.

Start optimizing staff levels with Lokad Call Center Calculator. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers of operators with Erlang C formula. Manually adjust staff levels when you know that events will impact your call center activity.

No statistical or mathematical knowledge required. Lokad provides forecasting as a service. The forecasts are performed on the Lokad servers. We continuously monitor and improve our forecasting models so that you do have to do it yourself.

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Related Tags:
call center forecasting scheduling volume erlang forecast optimization staffing staff workload capacity utilization

Category Placement:
Home > Business > Vertical Markets

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5.Lokad Excel Sales Forecasting 1.0.0
6.Lokad Safety Stock Calculator 1.0.985.0

System Information:
Install Support: Install and Uninstall
OS Support: WinXP,Windows2000,Windows2003,Windows Vista Starter,Windows Vista Home Basic,Windows Vista Home Premium,Windows Vista Business,Windows Vista Enterprise,Windows Vista Ultimate,Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
Requirements: Microsoft .NET Framework 2.0

Release Information:
Release Date: 08/15/08
Release Status: Major Update
Release Notes: ?
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